Shipping Policy
Shipping Policy
All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Please note, items placed during a sale may have extended ship times due to a high volume of orders. This will be noted during the sale event.
Domestic Shipping Rates and Estimates
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
Free Shipping: We offer free domestic shipping on orders of $150 or more. No discount code its needed, free shipping will automatically apply at checkout.
In-store pickup
You can skip the shipping fees with free local pickup at our Flagship Store, located at 16 Whiting St Hingham, MA 02043. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 business day. We will send you an email when your order is ready along with instructions.
Our in-store pickup hours are Monday-Saturday 10am-6pm, and Sundays 11am-4pm EST.
Please have your order confirmation email with you when you come.
International Shipping
We offer international shipping to all countries.
If you’re using calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. NANTUCKET KIDS is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at info@natucketkids.com with your name and order number, and we will look into it for you
In the event that your order arrives damaged in any way, please email us as soon as possible at info@nantucketkids.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at info@nantucketkids.com.